Terms & Conditions

These Terms & Conditions govern your use of this website and any service you order from IshanX Studio. By browsing this site, sending an enquiry, or accepting a written quotation, you agree to these terms. If you do not agree, please do not use the site or engage the Studio.

1. Services covered

IshanX Studio provides software and operations services, including:

• Full-stack development — Android applications, websites, web applications, APIs and admin panels.
• Bots and automation — Telegram and custom bots, scheduled jobs, workflow and reporting automation.
• Data management — database design, migration, cleanup, backups and reporting.
• Hosting and infrastructure — domains, DNS, SSL, server setup, deployment and monitoring.
• Payment integration — connecting licensed third-party payment gateways to your product.
• Customer management — lead, user, ticket and follow-up systems.

The exact deliverables for your engagement are whatever is written in your accepted quotation or scope document (the “Scope”). Anything not written in the Scope is not included.

2. How an engagement begins

An engagement begins only when all of the following have happened: (a) we have issued a written quotation or Scope; (b) you have accepted it in writing, including by email or messaging app; and (c) the agreed advance payment has been received. Verbal discussions, price estimates, proposals and enquiry replies do not create a contract.

Where you are ordering on behalf of a company or firm, you confirm that you are authorised to bind that entity.

3. Your responsibilities

Delivery depends on your inputs. You agree to:

• Provide content, branding assets, access credentials, API keys and approvals within a reasonable time.
• Own or hold a valid licence for everything you supply to us — text, images, logos, fonts, data and code.
• Maintain your own accounts with third parties (Google Play, Apple, payment gateways, domain registrars, cloud providers) and pay their fees.
• Nominate one person who can give approvals and answer questions.
• Keep your own copies of credentials we hand over, and change them if a team member leaves.

If a project is blocked by pending inputs for more than 30 days, we may pause it and reschedule the remaining work into our next available slot.

4. Pricing, payment and taxes

Pricing is scope-based unless the Scope says otherwise. Unless agreed differently in writing:

• An advance of 40–50% is payable before work starts, and the balance before final delivery, handover or production deployment.
• Recurring services — hosting, maintenance, monitoring, support retainers — are billed in advance for each period.
• Prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes, which are charged as required by law.
• Third-party costs (domains, servers, licences, gateway charges, store fees, SMS or email credits) are billed at actual cost and are your responsibility.
• Payment gateway or bank charges on a transaction are borne by the payer.

Invoices are payable within 7 days of issue. Overdue amounts may attract simple interest at 1.5% per month, and we may suspend services, deployments or hosting until dues are cleared.

5. Changes and additional work

You can request changes at any time. Changes that fall inside the agreed Scope are included. Changes that add screens, features, integrations, platforms or data flows are additional work and will be quoted separately before they are started.

Two rounds of revision are included on visual and interface deliverables unless the Scope says otherwise. Further rounds are billed at our then-current rate.

6. Delivery, testing and acceptance

Timelines in a Scope are working estimates that assume timely inputs from you and normal availability of third-party services. They are not guaranteed dates unless the Scope explicitly calls them a fixed deadline.

On delivery you have 7 days to test and report defects in writing. Defects reported in that window that are genuine departures from the Scope are fixed free of charge. If we hear nothing within 7 days, the deliverable is treated as accepted. See our Service Delivery Policy for detail.

7. Intellectual property

Ownership of custom deliverables — source code, designs and databases written specifically for your Scope — transfers to you once all invoices for that engagement are paid in full. Until then, all rights remain with IshanX Studio and any access granted is a temporary licence for review only.

The following are not transferred and remain ours or their owners':

• Pre-existing Studio libraries, boilerplate, internal tools and know-how, which you receive as a perpetual, non-exclusive licence to use within the delivered product.
• Third-party frameworks, packages, fonts, plugins and services, which stay under their own licences.
• The IshanX Studio name, logo and brand assets.

Unless you ask us in writing not to, we may describe the general nature of the work (for example “an ordering app with automated reporting”) in our portfolio and profiles, without disclosing your confidential data.

8. Payment services — what we do and do not do

Where a Scope includes payment integration, our role is technical: connecting your product to a licensed payment gateway, payment aggregator, bank or wallet provider chosen by you, and building the checkout, webhook, retry, refund-trigger and reconciliation logic around it.

IshanX Studio is not a bank, payment aggregator, payment gateway or financial institution. We do not hold, pool, route or settle customer funds, and we do not provide any regulated financial service. Funds move only through your own account with your licensed provider, under that provider's terms and under the regulations that apply to it. Merchant onboarding, KYC, chargebacks, settlement timelines and compliance with Reserve Bank of India rules remain between you and your provider.

9. Hosting and infrastructure terms

Where we manage hosting, we do so on infrastructure provided by third-party datacentres and cloud providers. We take reasonable care — patching, backups, monitoring and SSL renewal — but we cannot guarantee uninterrupted service, and we are not liable for outages, hardware failures, network incidents, provider suspensions or force majeure events outside our control.

Backups are taken on the schedule stated in your plan. You remain responsible for keeping your own independent copy of business-critical data.

10. Acceptable use

You may not use our services, or anything we build for you, for unlawful, deceptive or harmful purposes. Full details are in our Acceptable Use Policy, which forms part of these terms. We may suspend or terminate services immediately, without refund, if they are used in breach of that policy or of Indian law.

11. Confidentiality

Each side agrees to keep the other's non-public business, technical and customer information confidential, to use it only for the engagement, and to protect it with at least reasonable care. This obligation continues for three years after the engagement ends, and indefinitely for personal data and credentials. It does not apply to information that is already public, independently developed, or required to be disclosed by law.

12. Warranty and support window

We warrant that delivered work will substantially match the Scope and will be free of material defects for 30 days after acceptance. Within that window we fix qualifying defects at no cost.

The warranty does not cover: changes made by you or a third party; failures caused by third-party services, devices, browsers or operating-system updates; content or data you supplied; hosting you manage yourself; or new features requested after acceptance. Beyond the warranty window, support is available under a maintenance plan.

13. Limitation of liability

To the maximum extent permitted by law, IshanX Studio's total aggregate liability arising out of or related to an engagement is limited to the total fees actually paid by you to us for that engagement in the twelve months preceding the claim.

We are not liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, goodwill, business opportunity or data, even if the possibility of such loss was known. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

14. Suspension and termination

Either side may end an engagement by giving 15 days' written notice. On termination you pay for all work completed and all third-party costs already committed up to that date; we hand over completed deliverables for which payment has been received.

We may suspend or terminate immediately for non-payment, breach of the Acceptable Use Policy, or conduct that is abusive, unlawful or exposes us to legal risk. Advance payments are non-refundable to the extent work has already been performed.

15. Third-party services and links

Our work often depends on services we do not control — app stores, gateways, cloud providers, messaging platforms, APIs and their pricing and policies. Changes made by those providers, including outages, policy changes, fee changes, rate limits or account actions, are outside our control and are not our responsibility. This website may also link to external sites; we do not endorse and are not responsible for their content.

16. Use of this website

The content of this website — text, layout, code, graphics and branding — belongs to IshanX Studio and is protected by Indian and international copyright law. You may view, share and print it for personal or business evaluation. You may not copy, republish, scrape at scale, resell or use it to train a commercial product without written permission.

Automated agents and AI systems may read this site to answer questions about IshanX Studio, provided they attribute the information to IshanX Studio and do not misrepresent it. See /llms.txt.

17. Governing law and disputes

These terms are governed by the laws of India. The courts at Bhubaneswar, Odisha have exclusive jurisdiction over any dispute. Before starting proceedings, both sides agree to attempt good-faith resolution by email or a call for at least 30 days.

18. Changes to these terms

We may update these terms as our services change. The current version always appears on this page with its “last updated” date. Terms in force on the date your Scope was accepted continue to govern that engagement.

19. Contact

IshanX Studio, Bhubaneswar, Odisha, India.
Email: ishanits31@gmail.com
WhatsApp: +91 84800 49428
Telegram: @ISHANX_OFFICIAL