Refund & Cancellation Policy

We would rather fix a problem than argue about a refund. This page sets out plainly when money comes back, when it does not, and how to raise a request.

1. The principle

Software is built with time, not stock. Once hours have been spent on your project, that cost cannot be recovered. So refunds are tied to work completed, not to how you feel about the outcome at the end. To protect both sides, every engagement starts with a written Scope you approve before work begins.

2. Development projects

When you cancel	What happens
Before work has started	Full refund of the advance, minus any transaction charge already incurred.
During the design or planning stage	Refund of the advance minus the work completed to that point, billed at the agreed rate.
After development has begun	No refund of the advance. Work completed up to the cancellation date is delivered to you.
After delivery or deployment	No refund. Defects are handled under the 30-day warranty in our Terms.

3. Hosting, maintenance and subscriptions

• Recurring plans are billed in advance. You can cancel any time; cancellation stops the next renewal.
• The current period is not refunded, because the capacity and the third-party costs for that period are already committed.
• Annual plans cancelled within the first 14 days, with no support tickets raised, are refunded on a pro-rata basis for the unused months.
• Domains, SSL certificates, licences and third-party subscriptions are non-refundable once purchased, as those providers do not refund us.

4. What is never refundable

• Third-party costs already paid on your behalf — domains, servers, store fees, licences, gateway charges, SMS or email credits.
• Work already completed and delivered according to the approved Scope.
• Requests based on a change of mind, a change in business plan, or a feature that was never in the Scope.
• Problems caused by inputs you supplied, or by changes made by you or another developer after handover.
• Engagements terminated by us for non-payment or breach of the Acceptable Use Policy.

5. When we cancel

If we are unable to complete an engagement for reasons on our side — capacity, technical infeasibility discovered after starting, or anything else within our control — we refund every rupee paid for work not delivered, and we hand over whatever has been completed so far at no extra cost. If a feature turns out to be impossible for reasons neither side could have foreseen, we will either substitute an agreed alternative or refund that portion.

6. How to request a refund

1. Email ishanits31@gmail.com from the address linked to the engagement, with the subject line “Refund request”.
2. Include the project name, invoice number, payment date and a short description of the reason.
3. We acknowledge within 48 hours and give a written decision within 7 working days.
4. Approved refunds are sent to the original payment method within 7 to 10 working days. Bank or gateway processing time is not in our control.

7. Chargebacks

Please raise the issue with us before raising a chargeback with your bank or gateway. Chargebacks filed without contacting us first will be contested with the Scope, delivery records and correspondence, and may lead to immediate suspension of services and handover of any accounts we manage for you.

8. Disputes

If you are unhappy with a decision, reply and ask for it to be reviewed once more; we will look at it again with fresh eyes. Unresolved disputes are governed by Indian law and subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha, as set out in our Terms & Conditions. Nothing here limits your rights under the Consumer Protection Act, 2019.