Service Delivery Policy

Everything IshanX Studio sells is digital, so “shipping” means access, credentials and working systems. This page explains how and when delivery happens.

1. Nature of delivery

All services are delivered electronically. There is no physical shipment, no courier and no delivery charge. Deliverables reach you as source code repositories, deployed URLs, application builds, store listings, database access, dashboard logins or documentation, depending on the Scope.

2. Delivery timelines

Engagement type	Typical delivery window
Small fixes, bot tweaks, single-page sites	1 to 5 working days
Business websites and landing pages	5 to 15 working days
Web applications, dashboards, panels	2 to 8 weeks
Android applications	3 to 10 weeks, plus store review time
Hosting setup, domain and SSL	Same day to 48 hours after access is provided
Payment integration	3 to 10 working days after gateway credentials are issued to you

These are working estimates. Your Scope carries the specific dates. Timelines assume that inputs, approvals and third-party accounts arrive on time; delays on those sides move the delivery date by the same amount.

3. Progress and visibility

You are not left waiting in silence. On projects longer than a week you get a working preview link and a short written update at each stage, so problems surface early instead of at the end.

4. Handover

On completion of payment we hand over, as applicable: source code, database exports, hosting and panel credentials, domain and DNS control, store listing access, third-party integration keys and a short written note on how to run and update the system. Handover is delivered to the email address on the engagement, using secure sharing for anything sensitive.

5. Testing and acceptance

You have 7 days from delivery to test and report defects in writing. Anything that departs from the Scope is corrected free of charge. If no report is received within 7 days, the deliverable is treated as accepted and the 30-day warranty period begins.

6. After delivery

• Warranty: 30 days of free fixes for defects against the Scope.
• Maintenance plans: optional monthly or annual cover for hosting, monitoring, backups, minor changes and priority response.
• Store updates: app store policy changes and mandatory SDK updates are handled under a maintenance plan.
• New features: quoted separately as a new Scope.

7. If delivery is delayed

If we are running late for reasons on our side, we tell you before the date passes, not after, along with a revised date. If a delay caused solely by us exceeds the agreed timeline by more than 30 days and you no longer want the work, you may cancel and receive a refund for undelivered work under our Refund & Cancellation Policy.

8. Support hours

Support runs Monday to Sunday, 9:00 to 21:00 IST, via email, Telegram and WhatsApp. Normal messages are answered within 24 hours. Clients on a maintenance plan get priority response and emergency handling for production outages outside these hours.